Privacy Policy

Effective Date: 04/09/2025

At MyRailPool, we respect your privacy and comply with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, and protect your personal data when you use our website and services.

1. Information We Collect

  • Registration Forms: Full name, email, phone number, commuting station.
  • Driver Applications: Full name, contact details, car information, licence/insurance confirmation, preferred shifts.
  • Enquiries: Name, email, phone (optional), and enquiry details.
  • Email Subscriptions: Email address for newsletters or updates.
  • Technical Data: IP address, browser type, cookies, and site usage (via Google Analytics with anonymisation).

2. How We Use Your Information

  • To process early access sign-ups and driver applications.
  • To respond to enquiries and provide customer support.
  • To send newsletters and updates (only if you opted in).
  • To improve our website and services using analytics.
  • To meet legal and regulatory obligations.

3. Legal Basis for Processing

  • Consent: For marketing emails, cookies, and enquiries.
  • Contract: For driver applications and pilot participation.
  • Legitimate Interest: To analyse site usage and improve services (using anonymised analytics).
  • Legal Obligation: Where we must retain data to comply with law.

4. Sharing Your Information

We do not sell your data. We may share limited information with:

  • Email service providers (e.g., Mailchimp/SendGrid).
  • Analytics providers (Google Analytics, with IP anonymisation).
  • IT and hosting service providers who securely store data.
  • Regulators or legal authorities if required by law.

5. Data Retention

We only keep your data for as long as necessary:

  • Enquiries: up to 12 months.
  • Driver applications: up to 12 months after application.
  • Newsletter subscriptions: until you unsubscribe.
  • Analytics data: up to 14 months.

6. Cookies

We use cookies to operate our website and analyse usage. Non-essential cookies (e.g., Google Analytics) are only used with your consent. You can manage your preferences via our cookie banner or your browser settings.

7. Your Rights

  • Request access to your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion (“right to be forgotten”).
  • Withdraw consent at any time (e.g., unsubscribe).
  • Restrict or object to processing.
  • File a complaint with the Information Commissioner’s Office (ICO).

8. Data Security

We use encryption (HTTPS), secure storage, and access controls to safeguard your data. While we take appropriate measures, no method of transmission is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Contact Us

If you have any questions or wish to exercise your rights, please contact us:

📧 Email: abhilash@myrailpool.com
🌐 Website: www.myrailpool.com